user experience

"I Was Really Keen on Learning to Gallop and, You Know, Kind of Chewing Grass"

The Resonance Test 28: Thomas Thwaites

December 17, 2018
by Toby BottorfKen Gordon

And now for a Very Special Episode of The Resonance Test. This particular conversation, straight from our archives, has our Toby Bottorf chatting up Thomas Thwaites, author of two thoughtfully bizarre books: GoatMan: How I Took a Holiday from Being Human (you read right!) and The Toaster Project: Or A Heroic Attempt to Build a Simple Electric Appliance from Scratch (sounds awesome, no?). It’s jolly great fun to hear Thwaites say things like: “I was really keen on learning to gallop and, you know, kind of chewing grass,” and: “If technology is about kind-of-letting-us fulfill-our-dreams-kind-of-thing, then I suppose it’s like: 'Which dreams do we try and fulfill?'” We think this is a great way to wind up the Resonance Test year. Thanks so much for listening—and please enjoy the goatish, toasty conversation between Thomas and Toby!

Host: Jen Ashman
Editor: Kyp Pilalas
Producer: Ken Gordon

Photo by Tim Bowditch

The Resonance Test 28: Thomas Thwaites</

filed in: user experience, customer experience

About the Author

  • Bottorf Toby
    Toby Bottorf
    VP, Service and Experience Design

    Toby joined Continuum to establish a digital design capability, and is now a VP in service design, leading teams to design solutions for complex human and technical systems. His work builds on a career in UX and interface design.

    Recent work includes Audi on demand, a premium mobility service; the design of a client communications tool for a financial services company; and the strategy and experience design of a digital coaching platform for a leading American health insurer.

    Toby holds a master’s degree in communications design from the Institute of Design (IIT) and a BA in art from Yale University.

  • Gordon Ken
    Ken Gordon
    Content, Conversation, and Community Strategist

    Ken makes Continuum’s work visible to the necessary people. He creates superlative content, works with colleagues to do the same, and employs social networks to share it widely.

    A card-carrying humanist, Ken co-founded QuickMuse, the improvisational writing website, and JEDLAB, the Jewish education community. He has written for, the New York Times, and many other pubs.

    Ken has an English degree from the University of Massachusetts at Amherst and an MA in English from the State University of New York at Albany. He framed both diplomas long ago, but can’t seem to find them now—a fact he considers all-too-human.