About Us

Continuum is a global innovation design firm. Our work is informed by the needs, desires, and aspirations of people: customers, patients, citizens, and those who make our client organizations work.

We bring to every project a global perspective, with world-class capabilities and local sensibilities. Continuum operates with a collective purpose of making a difference—in people’s lives and in our clients’ bottom line.

  • The Future. Made Real.™

    We innovate with, not at, our clients. We take your business today to where you want to be in the future. Join us.

    FPO About Us: Future: City Landscape
    Our future is still about "doing well by doing good," but as the world grows continually more complex, our capabilities keep evolving. As we mature, the people and industries we serve, and the problems we address, expand. We embrace the next "What if..." and relish the challenges it engenders.
    FPO About Us: Future: One Laptop per Child Project
    Continuum started with the revolutionary notion that innovation could arise from a concern for human beings. We believed it wasn’t only the domain of science and technology, but could be found by crossing boundaries. Disciplinary boundaries. We sought to "do well by doing good."
  • Our Founder: Gianfranco Zaccai

    Our Founder: Gianfranco Zaccai
    Our Founder

    Chairman, President, and Chief Design Officer

    Gianfranco is known for championing a holistic and highly integrated approach to innovation research, design, and development. His vision has resulted in highly successful category-defining products including the Reebok Pump and P&G’s Swiffer. Continuum’s long-term strategic partnership with the Herman Miller Company has focused on developing innovations in healthcare.

    Gianfranco has lectured at MIT, Harvard Business School, the Politecnico di Milano, the Australian Academy of Design, and the Tamasek Polytechnic in Singapore. He is Chairman of the Board of Directors of the Design Management Institute.

    Gianfranco holds degrees in industrial design from Syracuse University and architecture from the Boston Architectural College. In 2007, he was awarded an honorary doctor of arts degree from North Carolina State University. In 2009, he received an honorary doctor of fine arts degree from Syracuse.

  • Global Team

    • Bianco Roberta
      Roberta Bianco
      Managing Director, Milan

      Roberta believes that innovation is the best resource for companies to grow and differentiate from competition. To help EPAM Continuum’s clients, Roberta works with them to identify the best innovation strategy drawing from her interdisciplinary background that spans management, communication, and branding.

      At EPAM Continuum, Roberta is responsible for the management of the Milan office. Previously, she worked at Reputation Institute, where she led branding and corporate reputation projects for multinationals based in Italy. She also worked at Value Partners, an international management consulting company, leading the primary and secondary research department.

      Roberta earned a BD in history from Milan University.

    • Bua_Carmencita
      Carmencita Bua
      Head of Operations

      Despite her title of Head of Operations, Carmencita is more interested in behavior than operational processes. Her focus: finding the right strategy to achieve strong financial and cultural results for EPAM Continuum.

      Carmencita currently directs EPAM Continuum Greater China. She believes the rise of China will bring positive dynamics to the global innovation landscape, and sees huge potential for growing the business by changing the lives of the burgeoning Chinese middle class.

      A life-long lover of debate, she studied law in Pisa, where Galileo Galilei observed the sky and Giosuè Carducci scratched out his first poems. She contends that human-centered design is the best means of improving the life of people and organizations. Carmencita is the mother of five children-all of whom are her best friends and greatest achievements.

    • Campbell Jon
      Jon Campbell
      Head of Experience & Service Design

      Jon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.

      Prior to EPAM Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.

      Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.

    • DiVaio Giovanni
      Giovanni Di Vaio
      Head of People

      As an HR Executive with expertise in a wide range of industries, Giovanni can evaluate operational dynamics, bring focus to talent and engagement, and help deliver growth and bottom line results.

      Prior to joining EPAM Continuum, Giovanni worked across Europe. He was instrumental in the growth of News Corporation’s Pay TV SKY Italia and in the managerial evolution of the family-owned global fashion retailer, Benetton. Earlier, he helped establish American Express’ new organization across Europe and restructure the EMEA HR group; then he held the top HR role for the newly created French-American JV Carlson Wagonlit Travel. In his first period in the US, he ran HR International for The Reader’s Digest and led its “Restructure and Relaunch” plans. Giovanni holds a law degree from the University of Naples; speaks Italian, English, French, and Spanish.

    • Dunkley_Mike
      Mike Dunkley
      Head of Heathcare

      Mike leads EPAM Continuum’s medical devices business and is inspired by the opportunity to deliver better healthcare experiences. He’s passionate about understanding client needs and translating them into successful collaborations.

      Mike joined EPAM Continuum in May of 2012. He has worked in commercial, project management, and technical roles on numerous multi-disciplinary projects within the medical, consumer, and energy sectors. His experience spans initial project orientation through to product commercialization.

      Previously, Mike held various upper-management roles at Cambridge Consultants and worked as VP of Engineering at Cambridge-based start-up Pronutria. He earned a BA and Ph.D. in engineering from the University of Cambridge, U.K.

    • Reavey Heather
      Heather Reavey
      Head of Practice Innovation

      Heather thinks about where innovation is going and shapes EPAM Continuum’s people, practices, and processes to be there first.

      She has dedicated her career to innovation—doing it, leading it, and teaching it. She began as an envisioner, focused on designing human-centered strategies and demystifying complexity through storytelling that helps catalyze organizations to take action. Over her 16 year career, Heather has led teams and helped launch game-changing ideas and strategies for Procter & Gamble, Insulet, American Express, United Healthcare, and BBVA.

      She has taught strategy and design at Syracuse University, Harvard Business School, Wentworth Institute of Technology, and Massachusetts College of Art and Design.

    • SimYoungshin
      Youngshin Sim
      Managing Director, Seoul

      Youngshin believes design is a vast concept that embraces culture, humanity, and economic value, making it a fundamental component of all development issues. She creates tangible impacts from clients’ intangible needs, extracting concrete concepts and structuring them in meaningful flows.

      As managing director at Continuum Seoul, Youngshin works across a wide spectrum of industries, ranging from new concept development for electronics companies to service design in healthcare.

      Youngshin holds a master of design degree in social design from Design Academy Eindhoven in The Netherlands, BA from Yonsei University in Korea and studied at Moscow State University in Russia.

    • Kevin Young
      Kevin Young
      Head of Product Experience

      Kevin is responsible for maintaining the health of and planning for the growth of EPAM Continuum’s Product Experience business. He also leads programs and project teams directly, working with clients to solve their most complex challenges.

      Kevin is deeply invested in connected consumer health. His work brings together the necessity of strong healthcare products, effectiveness of good design, and the coming ubiquity of the Internet of Things.

      Kevin graduated magna cum laude from Syracuse University with a BID in industrial design. His product design successes have resulted in 14 design excellence awards and 18 U.S. patents.

    • Zaccai_Gianfranco
      Gianfranco Zaccai
      Chief Designer

      Gianfranco is known for championing a holistic and highly integrated approach to innovation research, design, and development.

      His vision has resulted in highly successful category-defining products including the Reebok Pump and P&G’s Swiffer. EPAM Continuum’s long-term strategic partnership with the Herman Miller Company has focused on developing innovations in healthcare.

      Gianfranco holds degrees in industrial design from Syracuse University and architecture from the Boston Architectural College. In 2007, he was awarded an honorary doctor of arts degree from North Carolina State University. In 2009, he received an honorary doctor of fine arts degree from Syracuse.

  • Global Advisory Board

    • BoyntonAndy Headshot
      Dr. Andy Boynton
      Global Advisory Board, Continuum

      Dr. Andy Boynton is always looking out for exciting research projects on innovation. His most recent book, coauthored with Bill Fischer, is The Idea Hunter: How to Find the Best Ideas and Make Them Happen. He writes a regular blog for Forbes.com on leadership and innovation and has published in Organization Science, Harvard Business Review, Sloan Management Review, and other journals.

      He spent more than 10 years at the IMD in Lausanne, Switzerland, as a professor of strategic leadership, where he founded the school’s global Executive M.B.A. Program. Earlier, he was a professor at the University of North Carolina at Chapel Hill, where he earned his M.B.A. and Ph.D. and served on the faculty of the University of Virginia’s Darden School.

      Under Dr. Boyonton’s leadership, the Carroll School at Boston College has thrived and was ranked as the third best undergraduate business school in the country by Bloomberg Businessweek in 2016.

    • ChungKW Headshot
      Dr. Kyung-won Chung
      Global Advisory Board, Continuum

      Dr. Kyung-won Chung studies the strategic use of design for enhancing organizational competitiveness. He was the First Prize Winner of the 2015 Design Value Awards, and he earned the Silver Tower Order of Industrial Service Merit, a Presidential Prize from the Korean government.

      Dr. Chung was President and CEO of the Korea Institute of Design Promotion (2000-2003), Chief Design Officer and Deputy Major of Seoul Metropolitan Government (2009-2011), and Executive Board Member of Icsid (1995-1999).

      A founding faculty member of the Department of Industrial Design at KAIST, he has published articles in design journals and several best-selling books on design management. He was a member of Board of Advisors of the Design Management Institute for over 10 years and received academic degrees from Manchester Metropolitan University, Syracuse University, and Seoul National University. Currently, Dr. Chung is a professor emeritus of KAIST and a Chair Professor of Sejong University.

    • M'RithaaMugendi Headshot
      Dr. Mugendi K. M’Rithaa
      Global Advisory Board, Continuum

      Dr. Mugendi K. M’Rithaa is an industrial designer, educator, and researcher at Cape Peninsula University of Technology. He holds a bachelor’s degree in design; a master’s degree in industrial design; a postgraduate diploma in higher education and training; and a doctorate in universal design. He is passionate about socially conscious design.

      Dr. M’Rithaa is Africa’s first President of the World Design Organization (WDO), previously known as the International Council of Societies of Industrial Design (Icsid), and founder of the Design Research Activities Workgroup (DRAW). He is a founding member of the Network of Afrika Designers (NAD) and Design With Africa (DWA); a member of the Association of Designers of India (ADI); and founding member of the Africa-Brasil Dialogs initiative. He is the institutional research focus leader for Design for Sustainability and special advisor to The Hasso Plattner Institute of Design Thinking at the University of Cape Town.

  • Accolades

    We innovate with, not at, our clients. We take your business today to where you want to be in the future. Join us.

    200+
    Lifetime Awards

    We measure success not by awards in and of themselves, but as validation of the clients and people we have helped though our work.

    Continuum has garnered more than 200 awards for outstanding innovation and design.

    330+
    Patents

    Continuum has more than 330 design and utility patents.

    • Product Design Awards
    • Social Good Awards
      • Edison Green Award
        Project: Preserve
      • Green Dot Award
        Solay Running Shoe
      • Fast Company Innovation by Design Awards Finalist
        Project: CGAP
      • Ad Club Non-Event Awards
        Design Museum Boston, 826 Boston
      • Good Design Green Award
        AllSteel Inspire Chair
      • IDEA Responsibility Award
        Daktari – Medical and Scientific Products, Preserve Mail-Back Pack – Packaging & Graphics
    • Medical Design Awards
      • 8 Medical Design Excellence Awards (MDEA)
        Avedro; Herman Miller Compass System; Mindray
      • Stanley H. Caplan User-Centered Product Design Award
        Mindray V Series
      • ADI Compasso D'Oro for Instrument Design
        Automated Coagulation Laboratory - Instrumentation Laboratory, Galileo Ventilator - Hamilton Medical AG
      • R&D 100 Award - R&D Magazine
        GeneChip Scanner 3000 - Affymetrix: Lifescience Category
    • Innovation Awards
      • 5 Consumer Electronics (CES) Innovation Awards
    • Customer Experience Awards
      • CXPA – Customer Experience Professionals Association
    • Branding and Identity Awards
      • REBRAND 100 Global Award
        Sprint; Preserve; Amplifon
      • 3 REBRAND Awards
      • 2 AIGA Bone Show Awards
    • Retail Awards
      • Event Design Magazine: Best Retail Installation
        Sprint HTC EVO
      • Association of Retail Environments
        Sprint Studio: Tac Table, Phone Pedestals
    • Interior Design Awards
      • NeoCon - Commercial Interiors
        Herman Miller Compass System
      • Interior Design Best of the Year Award
        Herman Miller Compass System
      • Cooper-Hewitt National Design Award for Product Design Achievement - Office Furnishings
    • Promotional Awards
      • How Magazine
      • Massachusetts Achievement Award for Promotional Campaign