Continuum has been practicing service design and designing winning customer experiences in the financial services space for over a decade, having worked with many of the world’s leading organizations.
Shifting consumer expectations, the arrival of new competitors unencumbered by legacy tech systems, and a brave new regulatory environment mean that financial service organizations must now put the customers at the center of their businesses. Immediately. It's no simple task, as these customers demand superlative experiences—ones that match the first-rate service they receive in other industries—in exchange for their loyalty. Delivering these experiences requires innovation in the way financial services operate.
We've gathered some of our best thinking here to give you a sense of the breadth of our work and hopefully offer some inspiration for you and your own organization.
Curious how ready your org is to innovate?
Take this assessment to find out!
|How Healthcare Can Help Financial Services Become More Consumer-Centric||Three Steps Financial Services Firms Should Take to Become Innovators||CLOSE UP VIDEO: Building Innovation Capability|
|by Yuhgo Yamaguchi||by Prajakta Kulkarni||by Jon Campbell|
|REPORT: Understanding the Scaler Perspective||Four Trends Shaping Financial Services||CITIC Bank: Flagship Branch Design|
|By Continuum and the Ford Foundation||by Rose Manning and Prajakta Kulkarni||A Continuum Case Study|
|What Good is Design Thinking If I'm Not a "Designer"?||INFOGRAPHIC: What Can Healthcare Learn from Financial Services?||BBVA: Designing the Bank of the Future|
|by Alison Kotin and Pete Chapin||by Yuhgo Yamaguchi and Joanna Luo||A Continuum Case Study|
|Build a Loyalty Program That Transcends the Transaction||Financial Fieldwork: Lessons Learned from Microfinance Service Design in Jordan|
|by Brandon Tirrell||by Zach Hyman|
filed in: special issue