Delivery: The Last Mile

retail and hospitality

Delivery: The Last Mile

Designing Better Food Delivery Experiences

December 9, 2019

Food delivery is growing, for several reasons. Customers love the convenience. Restaurants can expand to reach new diners. Delivery companies see the opportunity for a new business model.

It’s exciting and lucrative, but the reality is—food delivery is creating problems. It’s time to pump the brakes and think about designing satisfying food delivery experiences for everyone at the table.

Download the report.

filed in: retail and hospitality, service design, customer experience, employee experience, mobility