customer experience

3 Ways Improv Training Can Improve Customer Service

Read in FastCo Design

November 8, 2012
by Toby BottorfDaniel Sobol

Taking a cue from the Russian theater director Konstantin Stanislavsky, Continuum’s Daniel Sobol and Toby Bottorf argue that frontline employees shouldn’t feel tied to a script.

Read the full article in FastCo Design

filed in: customer experience

About the Author