On Election Day 2016, Sam Aquillano, Executive Director of Design Museum Foundation, biked over to Continuum’s Boston studio for a conversation with Jon Campbell, our steadfast SVP of Experience and Service Design. Get an earful of these two talking excitedly about the value of public design and the challenges of designing in public. In this freewheeling conversation, the guys rethink everything from the civic meeting process to improving voting procedures to starting up, of all things, a print magazine about design—in 2016! They even reminisce about how our two orgs once worked together in an early, trailblazing experiment in transparent design, though Aquillano does admit he was initially “scared as hell to put this process out there.”
Host: Pete Chapin
Editor: Kyp Pilalas
Producer: Ken Gordon
About the Author
Ken GordonChief Communications SpecialistKen makes EPAM Continuum’s work visible to the necessary people. He creates superlative content, works with colleagues to do the same, and employs social networks to share it widely.
A card-carrying humanist, Ken co-founded QuickMuse, the improvisational writing website, and JEDLAB, the Jewish education community. He has written for TheAtlantic.com, the New York Times, and many other pubs.
Ken has an English degree from the University of Massachusetts at Amherst and an MA in English from the State University of New York at Albany. He framed both diplomas long ago, but can’t seem to find them now—a fact he considers all-too-human.
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Jon CampbellHead of Experience & Service DesignJon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.
Prior to EPAM Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.
Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.
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