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The Future. Made Real.™
Learn how we worked with Southwest to improve the in-airport customer experience
The latest
Work
Jamba Juice
The Ideal Holistic Retail Experience
Building the Ideal Holistic Experience
Blog
customer experience
“Human Beings Are Notorious for Wanting Multiple Conflicting Things”
The Resonance Test 34: Megan Burns
May 17, 2019
by
Toby Bottorf, Ken Gordon
Blog
customer experience
"If It's Not a Kick to Be Out With Your Team in the Distribution Center at 1 a.m…. You. Are. In. The Wrong. Job."
The Resonance Test 30: Tom Peters
March 8, 2019
by
Jon Campbell, Ken Gordon
Blog
complex systems
Don't Do It for Me. Just Help Me Do It Better.
Building the Future IoT That People Actually Want
January 8, 2019
by
Dustin Boutet
Blog
healthcare
Four Values for the Human-Centered Future of Autonomous Medicine
Dignity, Freedom, Hope, Joy, and... AI?
January 18, 2019
by
Gaurav Rohatgi
Blog
financial services
With Great Expectations Come Great Opportunity
An Agile Approach to Mobile Retail Banking
November 16, 2018
Media
healthcare
A Look into the Medical Device Design Process
November 12, 2018
by
Dustin Boutet
Blog
healthcare
Designing for the Whole (Robotic) Surgeon
How Medical Device Companies Can Influence Market Success
May 16, 2018
by
Stuart Perry, Duncan Freake
