Account Manager/Principal Description

What You’ll Do

• Own the account portfolio like a CEO responsible for the relationship, revenue, and P&L
• Own the account plan and long-term strategy, forming a deep understanding of our clients and the overall market
• Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
• Drive sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals
• Support innovation and business transformation focused conversations and initiatives at strategic level
• Develop and manage the strategy to meet our mutual expectations and relationship
• Manage the account and delivery team performance
• Look for innovative solutions to continually provide value by solving business problems/processes that leverage human centered methodologies and technology to provide better user experiences market differentiation, efficiency improvements, and more for our clients
• Identify and manage engagement risks and flag major issues early
• Identify new growth opportunities within portfolio accounts, with a focus on conversion from innovation or strategy work into design & digital product/platform opportunities
• Partner with Account Managers and SMEs who are more engineering & delivery-focused to expand accounts into long-term, $3M+ accounts over time
• Drive and coordinate preparation of client proposals, statements of work and contracts
• Manage account performance and forecast reporting
• Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets

Requirements

• 3-4 years of experience in managing account or portfolio of accounts
• Strong market knowledge and preferred experience in managing accounts within at least 2-3 of the following spaces:
  • Innovation & CX Strategy
  • Experience Design
  • Digital Products
  • Digital Platforms (eCommerce, Digital Marketing, CMS, Customer Data Platforms)
  • Technology/Data Consulting
• Ability to engage and consult with CXO level stakeholders on trends & opportunities within Digital, Business & Technology transformation
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real help to the team
• Strong problem solving and creative thinking abilities
• Experience in managing and monitoring performance metrics across various accounts or portfolio of accounts
• Maintain accurate revenue forecasts in EPAM CRM; attend pipeline calls, highlight opportunities and engage others to increase conversion potential
• Experience of negotiating commercial agreements
• Excellent communication, presentation, organizational, and planning skills are necessary
• Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills
• Strong interpersonal and communication skills
• Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment
• Minimum of a bachelor’s degree, MBA or equivalent business experience preferred

We offer

• Experience exchange with colleagues all around the world
• International projects
• Opportunities for self-realization
• Friendly team and enjoyable working environment
• Engineering, corporate and social events
• Professional & soft skills trainings, medical & family care programs, and forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
• Free English classes
• Online training course library, mentoring, career development and potential partial grant of certification
• Unlimited access to LinkedIn learning solutions
• Flexible working schedule
• Compensation for sick leave and paid time off
• Tech talks and hackathons
• Referral bonuses