CAREERS

Could you be the next addition to our team? No matter what the time or location, you enjoy working with people with different perspectives to make new things happen every day.

We are designers, engineers, architects, human behaviorists, business strategists, digital prototypers, and many more. Our diverse talent of thinkers and creators uncover what matters and collectively design experiences that make a difference in people’s lives. We’d like to know — what’s your superpower?

International reach. Diverse teams. Extended networks. The depth and breadth of our teams allow us to tackle the most intimidating problems.
We are builders, thinkers, hackers, and creators that know how to transform ideas into reality.
Build. Test. Learn. We’re all about prototyping. Whether it’s a product, service, or experience, we iterate. Often.
We attract people with a crazy collection of skills and encourage staff to share their knowledge and experiences across disciplines.
Together, we uncover insights and make connections others don’t—between people and technology, insights and outcomes—to envision a better future.
We don’t always take ourselves seriously. But the work, that’s something else. Sense of humor and passion for excellence drive us to creative solutions.

International reach. Diverse teams. Extended networks. The depth and breadth of our teams allow us to tackle the most intimidating problems.

Director, Digital Engagement

User Experience & Design

Tokyo, Japan

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Director, Digital Engagement Description

EPAM Continuum creates new-to-the-world experiences by skillfully engaging the talents of more than 5,000 professionals with diverse, multi-disciplinary experiences, including architects, brand strategists, business strategists, economists, psychologists, electrical, mechanical and software engineers, and designers from areas such as strategy, industrial, interaction and service design.

Some of the world’s most well-respected brands and organizations rely on Continuum as their innovation partner, including American Express, BBVA, Bose, Herman Miller, Haier, Ferrero, Johnson & Johnson, Nestle, Fastweb, PepsiCo, Procter & Gamble, Reebok, Samsung and Staples.

EPAM Continuum is part of EPAM Systems, a company named as one of Fortune's List of 100 Fastest Growing Companies for 2019, EPAM is committed to providing our global team of 40,000+ EPAMers with inspiring careers from day one.
EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

We want to meet great people who are interested in working in a global firm where culture matters and curiosity is valued. We work collaboratively. We think globally. We’re passionate. We firmly believe that we can advance lives and bring businesses into the future. And we make it happen every day.

Description


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems and driving digital/customer solutions. You are an Ideal Team Player exhibiting the three essential virtues of being Hungry, Humble, and Smart. If this sounds like you, this could be the perfect opportunity to join EPAM as a Practice Head supporting our portfolio in Japan and greater APAC region.

Req. #239592558
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What You’ll Do

  • Digital Consulting / Innovation / Client Leadership:
    • Serve as an expert digital consultant leading Digital Business Transformation initiatives and producing relevant deliverables; as well as understanding of our innovation & design capabilities that could consider strategy, industrial design, spatial design, digital design, technology, and work directly with client teams to position the engagement and EPAM for success
    • Introduce EPAM Continuum’s range of Innovation services (and their value) while contributing to create them within EPAM’s different business units and with clients
    • Working under the leadership of a Portfolio Head and in coordination with EPAM business leadership; Develop effective relationships with key internal executives, BU heads, Account Managers, Solution SME’s, Sales and Delivery Leaders
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/geographies in which our clients operate, and how it affects clients’ business and initiatives
    • Align with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
    • Serve as the client engagement lead, responsible for digital and customer engagement strategies and program roadmaps, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
    • Understand the intersection between technology, customers, and business
  • Digital Solution Delivery / Orchestration:
    • Responsible for shaping digital solutions and properly scoping engagements, establishing optimal operating models and project team organisation
    • Leading the transition from the sales process to the delivery phase
    • Understand the full end-end product cycle, from product vision/strategy, user experience design through development and release
    • Work closely with project/program management to ensure successful delivery through an integrated consulting + delivery model
    • Able to accurately plan & scope new projects during pre-sales, working with project/delivery management where appropriate
  • Practitioner Management:
    • Directly manage designers, researchers, strategists and CX consultants, understanding their professional ambitions, guiding their careers, and growing their skills
    • Set up right cadence of internal meetings with local team, build connections with other APAC members, assign mentors and share work between studios
  • Drive Growth:
    • Contribute to digital revenue within the client / account portfolio by identifying opportunities and influence / sell-in EPAM services
    • Align with EPAM BU’s goals and objectives, support company financial goals by helping with digital revenue targets
    • Support sales / pre-sales activities by assessing digital, innovation & design opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close new deals
    • Control and communicate the business funnel, providing accurate and timely reporting and management of all new project opportunities relating to your portfolio through EPAM systems

Requirements

  • 10+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions, with particular focus on customer research, innovation, experience strategy, product design & digital solutions
  • Awareness of technical platforms, business models, subject matter, and trends – with a focus on digital
  • Strong problem solver and creative thinker with gravitas
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Background in automotive, travel, real estate, telco or IoT desirable but not mandatory
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Strong interpersonal and communication skills
  • Track record of leading project teams
  • Proven ability to manage client engagements to successful completion
  • Sound business acumen; strategic skills; common sense
  • Native Japanese communication and command of local business practices/customs
  • Fluent or High Business English communication skills with strong negotiation skills (CEFR B2+ or higher)
  • Able to produce engaging presentations and proposals
  • Effectively manages up and down
  • Bachelor’s degree or higher

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization
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Our Commitment

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. EPAM Continuum takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Equal Employment Opportunity is the Law:

EPAM Continuum supports equality and diversity. See the EEO is the Law poster

Accessibility for Applicants with Disabilities:

EPAM Continuum is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

  • EPAM Continuum Participates in E-Verify PDF
  • Right to Work Statement in English PDF
  • Equal Opportunity Policy for Protected Veterans and IWDs PDF
  • Pay Transparency Policy Statement PDF