Should the Health System Treat Patients as Customers?
It’s no question that the U.S. health system is under pressure to change in response to consumer demands from experiences outside of healthcare. But should we consider patients “customers?”
Should the Health System Treat Patients as Customers?
CATEGORY
Blog, Life Sciences & Healthcare
Dustin Boutet
Director, Innovation Consulting, Travel & Hospitality Lead
Kate Dudgeon
DATE
Sep 30, 2015
