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Could you be the next addition to our team? No matter what the time or location, you enjoy working with people with different perspectives to make new things happen every day.

We are designers, engineers, architects, human behaviorists, business strategists, digital prototypers, and many more. Our diverse talent of thinkers and creators uncover what matters and collectively design experiences that make a difference in people’s lives. We’d like to know — what’s your superpower?

International reach. Diverse teams. Extended networks. The depth and breadth of our teams allow us to tackle the most intimidating problems.
We are builders, thinkers, hackers, and creators that know how to transform ideas into reality.
Build. Test. Learn. We’re all about prototyping. Whether it’s a product, service, or experience, we iterate. Often.
We attract people with a crazy collection of skills and encourage staff to share their knowledge and experiences across disciplines.
Together, we uncover insights and make connections others don’t—between people and technology, insights and outcomes—to envision a better future.
We don’t always take ourselves seriously. But the work, that’s something else. Sense of humor and passion for excellence drive us to creative solutions.

International reach. Diverse teams. Extended networks. The depth and breadth of our teams allow us to tackle the most intimidating problems.

Director, Digital Engagement - Retail & CPG

User Experience & Design

Boston, MA, USA

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Director, Digital Engagement - Retail & CPG Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Description


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems and driving digital solutions. You are an Ideal Team Player exhibiting the three essential virtues of being Hungry, Humble, and Smart. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Digital Engagement . Scroll down to learn more about the position’s responsibilities and requirements.

Req. #252329564
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What You’ll Do

  • Digital Consulting / Client Leadership:
    • Serve as an expert digital consultant leading Digital CX Business Transformation initiatives and producing relevant deliverables
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
    • Be a thought-leader, evangelize and drive collaborative, user-centered approaches to defining and solving problems
    • Align with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
    • Serve as the digital engagement lead, responsible for digital strategies and program/product roadmaps, and work directly with client product and/or IT teams to position the engagement and EPAM for success
    • Understand the intersection between technology, customers, and business
  • Digital Solution Delivery:
    • Responsible for shaping digital CX solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
    • Understand the full end-end product cycle, from product vision/strategy, user experience design through development and release. Working closely with project/program management to ensure successful delivery through an integrated delivery model
    • Orchestrate digital/business transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs
  • Relationship Management:
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
    • Develop effective relationships with key internal executives, BU heads, Account Managers, Solution SME’s, Sales and Delivery Leaders
  • Drive Growth:
    • Drive digital revenue within the client / account portfolio by identifying opportunities and influence / sell-in EPAM CX services
    • Align with EPAM BU’s goals and objectives, support company financial goals by achieving digital revenue targets
    • Support sales / pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals
  • Your performance scorecard will include:
    • Impact on Client Value and Business Growth – achieve target revenue goals
    • Impact on Operating the Business – achieve target billable utilization and account margin
    • Impact on Our People and Team(s) - contribute to EPAM and Digital Practice people initiatives

Requirements

  • 10+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions
  • Knowledge of technical platforms, business models, subject matter, and trends – with a focus on digital
  • Strong problem solver and creative thinker with gravitas
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Strong interpersonal and communication skills
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen; strategic skills; common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Bachelor’s degree or higher

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
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Our Commitment

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. EPAM Continuum takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Equal Employment Opportunity is the Law:

EPAM Continuum supports equality and diversity. See the EEO is the Law poster

Accessibility for Applicants with Disabilities:

EPAM Continuum is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

  • EPAM Continuum Participates in E-Verify PDF
  • Right to Work Statement in English PDF
  • Equal Opportunity Policy for Protected Veterans and IWDs PDF
  • Pay Transparency Policy Statement PDF