CAREERS

Could you be the next addition to our team? No matter what the time or location, you enjoy working with people with different perspectives to make new things happen every day.

We are designers, engineers, architects, human behaviorists, business strategists, digital prototypers, and many more. Our diverse talent of thinkers and creators uncover what matters and collectively design experiences that make a difference in people’s lives. We’d like to know — what’s your superpower?

International reach. Diverse teams. Extended networks. The depth and breadth of our teams allow us to tackle the most intimidating problems.
We are builders, thinkers, hackers, and creators that know how to transform ideas into reality.
Build. Test. Learn. We’re all about prototyping. Whether it’s a product, service, or experience, we iterate. Often.
We attract people with a crazy collection of skills and encourage staff to share their knowledge and experiences across disciplines.
Together, we uncover insights and make connections others don’t—between people and technology, insights and outcomes—to envision a better future.
We don’t always take ourselves seriously. But the work, that’s something else. Sense of humor and passion for excellence drive us to creative solutions.

International reach. Diverse teams. Extended networks. The depth and breadth of our teams allow us to tackle the most intimidating problems.

Experience Consultant (User Research)

User Experience & Design

Shanghai, China

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Experience Consultant (User Research) Description

Who We Are:
EPAM Continuum integrates business, design, and technology consulting to focus on accelerating breakthrough ideas into meaningful impact. Driving transformation in today’s world requires a uniquely constructed network of connected teams, working across silos, to help tackle our client’s biggest challenges. This is core to our DNA.

The EPAM Continuum network of teams is made up of multi-disciplinary professionals with diverse experiences, including design and business strategists, architects, product, service and interaction designers, technologists, data analysts, prototypers, and electrical, mechanical, and software engineers.

We want to meet great people who are interested in working in a global firm where culture matters and curiosity is valued. We work collaboratively. We think globally. We’re passionate. We firmly believe that we can advance lives and bring businesses into the future. We make it happen every day.

Job Description:
Are you constantly asking questions about how people, businesses, and systems work? Do you find yourself digging into details to uncover new opportunities and ideas? Do you lead teams in using research to design new experiences that truly connect with people? If so, we would like to meet you. Senior strategists work on a wide variety of projects across many industries. While involved in the entire process, Senior Strategists shine at leading teams to identify new opportunities for clients to create better experiences for their customers and end users.

In this role, you should have deep understanding of the tacit nuances of doing business in China and can effectively marry this with EPAM Continuum’s philosophy of human-centered innovation. You should extract qualitative and quantitative insights and transform them into a holistic customer experience strategy.You should seamlessly adapt to diverse environments and cultures across external and internal stakeholders.
#LI-DNI
#LI-DNP
#CONTINUUM

What You’ll Do

  • Lead multidisciplinary and multicultural teams through all phases of project work including alignment with client, understanding context, developing non-obvious insights, exploring and defining opportunities, creating actionable/tangible design expressions, and helping clients go to market
  • Explore real world problems using a combination of creative and analytic tools. Comfortable in getting hands dirty through planning and executing ethnographic research and contextual inquiry with a team of strategists and designers. Lead team to develop and test hypotheses and draw meaning and insight from raw research outputs into customer needs, pains, aspirations, and behaviors
  • Conceptualize compelling and meaningful opportunities for consumers and clients. In this position you will work closely with designers, engineers, and other strategists to develop ideas for new products, services, and experiences
  • Create compelling value propositions and holistic experiences for consumers and clients. Articulate ideas for new products, services and experiences that will compel consumers, and contribute to business success. Help the team make tradeoffs to come up with solutions that work for both people and clients
  • Mentor future strategists at EPAM Continuum and those across the company that will look to you for guidance and expertise in their development
  • Communicate insights and knowledge gained from client projects and create case studies and confidently present our value to external and internal audiences

Requirements

  • 7+ years of experience in design or innovation consulting or 9+ years of experience in a related field
  • Excellent presentation, communication, writing, and organization skills in Chinese and English
  • Significant experience with user/consumer research and analysis, ideation and brainstorming techniques, sketching, prototyping, and concept development & validation
  • Experience in project and client management
  • Experience in service design and UX design
  • Comfortable managing and mentoring junior strategists and co-workers
  • Ability to manage and prioritize multiple projects and responsibilities
  • Availability to travel based on project needs

We offer

  • Experience exchange with colleagues all around the world
  • International projects
  • Opportunities for self-realization
  • Friendly team and enjoyable working environment
  • Engineering, corporate and social events
  • Professional & soft skills trainings, medical & family care programs, and forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
  • Free English classes
  • Online training course library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Flexible working schedule
  • Compensation for sick leave and paid time off
  • Tech talks and hackathons
  • Referral bonuses

Additional

  • Please upload your resume, cover letter, and samples of your work as "Resume Attachments" in the resume attachment section of the application. Attachments must be formatted as and Adobe PDF, PowerPoint or Word document
  • In addition to a resume and cover letter, please provide a portfolio or example of your work
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Our Commitment

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. EPAM Continuum takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Equal Employment Opportunity is the Law:

EPAM Continuum supports equality and diversity. See the EEO is the Law poster

Accessibility for Applicants with Disabilities:

EPAM Continuum is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

  • EPAM Continuum Participates in E-Verify PDF
  • Right to Work Statement in English PDF
  • Equal Opportunity Policy for Protected Veterans and IWDs PDF
  • Pay Transparency Policy Statement PDF