civic design

Rethinking Boston's Storied Planning Agency: Human-Centered Design in City Hall

Read in Design Museum Magazine

June 20, 2017
by Jon CampbellKen Gordon

Continuum's Jon Campbell and Ken Gordon wrote Design Magazine's newest cover story, "Human-Centered Design in City Hall," covering Continuum's work with the Boston Planning & Development Agency, to rethink the city's planning department.

Read the full article in Design Museum Magazine.

filed in: civic design

About the Author

  • Campbell Jon
    Jon Campbell
    SVP, Experience & Service Design

    Jon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.

    Prior to Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.

    Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.

  • Gordon Ken
    Ken Gordon
    Content, Conversation, and Community Strategist

    Ken makes Continuum’s work visible to the necessary audiences. He creates superlative content, works with colleagues to do the same, and employs social networks to share it widely.

    A card-carrying humanist, Ken co-founded QuickMuse, the improvisational writing website, and JEDLAB, the Jewish education community. He has written for TheAtlantic.com, the New York Times, and many other pubs.

    Ken has an English degree from the University of Massachusetts at Amherst and an MA in English from the State University of New York at Albany. He framed both diplomas long ago, but can’t seem to find them now—a fact he considers all-too-human.