civic design

After A Dark Past, Boston’s Urban Renewal Agency Is Building A Citizen-Led City For The Future

Read in Fast Company

April 17, 2017
by Jon Campbell

"We typically focus on industries and institutions that have large, complex problems," Jon Campbell, SVP Experience & Service Design, tells Fast Company. One of these such clients was the Boston Redevelopment Authority, which we transformed into a customer-centric organization using human centered design.

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