civic design

After A Dark Past, Boston’s Urban Renewal Agency Is Building A Citizen-Led City For The Future

Read in Fast Company

April 17, 2017
by Jon Campbell

"We typically focus on industries and institutions that have large, complex problems," Jon Campbell, SVP Experience & Service Design, tells Fast Company. One of these such clients was the Boston Redevelopment Authority, which we transformed into a customer-centric organization using human centered design.

Read the full article in Fast Company

filed in: civic design

About the Author

  • Campbell Jon
    Jon Campbell
    SVP, Experience & Service Design

    Jon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.

    Prior to Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.

    Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.