"We typically focus on industries and institutions that have large, complex problems," Jon Campbell, SVP Experience & Service Design, tells Fast Company. One of these such clients was the Boston Redevelopment Authority, which we transformed into a customer-centric organization using human centered design.
About the Author
Jon CampbellHead of Experience & Service DesignJon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.
Prior to EPAM Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.
Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.
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