"We Can No Longer Rely on a System that Has a Small Brain and Many, Many Hands.


"We Can No Longer Rely on a System that Has a Small Brain and Many, Many Hands. We Need the Brain to Be Present in Every Cell of the Organization."

The Resonance Test 20: Céline Schillinger

February 16, 2018
by Jon CampbellKen Gordon

Attendez, Resonance Test fans! Céline Schillinger, Head of Innovation and Engagement at Sanofi Pasteur, injects some Gallic intelligence and passion into this episode of the podcast. Schillinger is all about enabling quality, the full intelligence and autonomy of the people in her organization. She is about healing a system, from a human-centric and social movement perspective. Listen as she and Continuum SVP Jon Campbell talk about how W. Edwards Deming has been misunderstood, the philosophical side of innovation capability, the challenges of behavior change, the workforce of the future, and what it's like for her to have won the Ordre National du Mérite (yes, she is a knight!). Ecoutez, and you'll hear mots such as:

• "We have found that quality works better when it comes from people. When it comes from people's desires, when it comes from them and their head and their heart."

• "My work is about having people regain their full intelligence."

• "We can no longer rely on a system that has a small brain and many, many hands. We need the brain to be present in every cell of the organization."

• "We are not just doing a job. We are fighting for something."

• "When you give up control, you actually reduce risk."

• "We need to work with more people who don't share our ideas, and yet we need to work towards a common goal."

Host: Pete Chapin
Editor: Kyp Pilalas
Producer: Ken Gordon

The Resonance Test 20: Céline Schillinger
filed in: healthcare

About the Author

  • Campbell Jon
    Jon Campbell
    Head of Experience & Service Design

    Jon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.

    Prior to EPAM Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.

    Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.

  • Ken Gordon
    Ken Gordon
    Chief Communications Specialist

    Ken makes EPAM Continuum’s work visible to the necessary people. He creates superlative content, works with colleagues to do the same, and employs social networks to share it widely.

    A card-carrying humanist, Ken co-founded QuickMuse, the improvisational writing website, and JEDLAB, the Jewish education community. He has written for TheAtlantic.com, the New York Times, and many other pubs.

    Ken has an English degree from the University of Massachusetts at Amherst and an MA in English from the State University of New York at Albany. He framed both diplomas long ago, but can’t seem to find them now—a fact he considers all-too-human.