made real

This Week Made Real

January 20, 2017

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal.

Redesigning Everybody’s Backyard

Continuum's Alison Kotin and Joanna Luo bring ethnography into park design, and win an award in the process. See their vision for Boston's Moakley Park.

The Customer Is Not (Not!) Always Right

Here's a new Resonance Test pocast, featuring our Toby Bottorf and the co-authors of of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight.

Dig Slack's New Threads

According to Fast Company, Slack faced a serious design challnenge when introducing threaded discussions into their community.

Rebuilding by Design? Sounds Good to Us!

The Guardian reports on a contest that aims to respond to disaster with design!

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