"Firms should seek to leverage digital systems to be instantly, personally responsive," writes Toby Bottorf. Read the full article in Entreprenuer.
About the Author
- Toby BottorfVP, Service and Experience Design
Toby joined Continuum to establish a digital design capability, and is now a VP in service design, leading teams to design solutions for complex human and technical systems. His work builds on a career in UX and interface design.
Recent work includes Audi on demand, a premium mobility service; the design of a client communications tool for a financial services company; and the strategy and experience design of a digital coaching platform for a leading American health insurer.
Toby holds a master’s degree in communications design from the Institute of Design (IIT) and a BA in art from Yale University.More from Toby Bottorf