Why Human-Centered Design Should Augment Your Automation Efforts

Life sciences

The Human Experience Component in Intelligent Automation

The Importance of Bringing HCD into IA

February 21, 2020

Your automation may be intelligent, but is it human-centered? A new EPAM whitepaper strongly suggests it should be. “Automation will yield a much higher adoption rate if it has been implemented with a human-centric approach. To responsibly invest in automation, organizations must marry UX and IA [Intelligent Automation] together, which in turn can help bring efficiency and satisfaction to every user’s experience.”

filed in: Life sciences, artificial intelligence