Robotic process automation, or RPA, isn’t just about purchasing software. Not even close. Navigating today’s RPA demands a truly holistic understanding and approach. The quick-changing nature of technologies and capabilities has evolved into what EPAM calls Intelligent Automation. A new EPAM whitepaper suggests that IA “requires commitment from senior leadership to invest in tech innovation, organizational change management and process transformation.” This isn’t, in fact, just a whitepaper—it’s a wayfinding guide for those who seek to take RPA to the next level. Happy travels.
Photo by Fatos Bytyqi on Unsplash
filed in: artificial intelligence, employee experience
