Should the Health System Treat Patients as Customers?


Should the Health System Treat Patients as Customers?

September 30, 2015
by Dustin BoutetKate Dudgeon

It’s no question that the U.S. health system is under pressure to change in response to consumer demands from experiences outside of healthcare. But should we consider patients “customers?”

Patients Or Customers Infographic PDF

filed in: healthcare, infographic

About the Author

  • Boutet Dustin
    Dustin Boutet
    Director, Innovation Consulting, Travel & Hospitality Lead

    Dustin is constantly working to improve the experiences people have interacting with the digital world around them. He believes that good design is invisible and allows the user to accomplish the task at hand without getting in the way. His areas of expertise include UI design, branding, design strategy, and packaging.

    Whether it’s designing the UI for a life-saving medical device or the branding for a diagnostics startup, Dustin brings an ability to empathize with the user and confidence that complex problems can be solved with great design and innovation.

    Dustin earned his BFA in communication design at Syracuse University.