While few organizations cite a shortage of new ideas as a challenge they face, many have difficulty making them real. In our latest Close Up, Principal Jon Campbell introduces the concept of innovation capability—a process organizations can adopt to implement their ideas successfully.
Embedded content: https://www.youtube.com/watch?v=wMABbark1u8About the Author
Jon CampbellHead of Experience & Service DesignJon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.
Prior to EPAM Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.
Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.
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