business design

Turning the Tables on the Host of "Innovation Hub"

The Resonance Test 12: Kara Miller

June 28, 2017
by Jon CampbellKen Gordon
karahero

If you love innovation, you must—must!—listen to Innovation Hub, the smart and entertaining radio program that emanates from the WGBH studios in Boston. At The Resonance Test, we admire Innovation Hub and the show’s host and executive editor, Kara Miller. However, this admiration is eclipsed by that of Continuum SVP Jon Campbell, who admits, on this episode of the podcast, to being a fanboy of the show and Miller. Listen up, as he turns the tables on Miller and asks her some great questions—and she says things like:

• H.J. Heinz was “just trying to sell people not just on ketchup or pickles but on the idea that you could buy pre-prepared food, and it was safe to do that and it wouldn’t kill you or anything.”

• “We try to find people who can take a deeper dive than the stuff that is coming at us a hundred miles an hour at us every day.”

• “Makeup for television is terrible to take off. Terrible.”

• “If you wanna think deeply about something, about how you want to change the world or how you wanna create something new, you have to step away for a little while from those emails.”

The Resonance Test 12: Kara Miller
filed in: business design, business model innovation

About the Author

  • Campbell Jon
    Jon Campbell
    Head of Experience & Service Design

    Jon helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offerings and compelling customer experiences.

    Prior to EPAM Continuum, Jon served as Manager, Prospect Marketing, at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing communications, and new product development.

    Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a BA in journalism from the University of Wisconsin.

  • Gordon Ken
    Ken Gordon
    Content, Conversation, and Community Strategist

    Ken makes Continuum’s work visible to the necessary people. He creates superlative content, works with colleagues to do the same, and employs social networks to share it widely.

    A card-carrying humanist, Ken co-founded QuickMuse, the improvisational writing website, and JEDLAB, the Jewish education community. He has written for TheAtlantic.com, the New York Times, and many other pubs.

    Ken has an English degree from the University of Massachusetts at Amherst and an MA in English from the State University of New York at Albany. He framed both diplomas long ago, but can’t seem to find them now—a fact he considers all-too-human.