food and beverage

Talking with the Head ChiliHead

The Resonance Test 8: Kelli Valade

April 5, 2017
by Lee MoreauKen Gordon

Have you heard the good news? Chili’s has, at long last, lifted the lifetime ban on Pam Beesly, of The Office fame. To help celebrate this important event, we’re releasing a great podcast conversation Kelli Valade, Chili’s President, recorded with our Lee Moreau months ago. Listen up, and you’ll hear what Valade has to say about leadership, the role of storytelling at Chili’s, and what it’s like to have 70,000 ChiliHeads report to you.

Host: Pete Chapin
Editor: Kyp Pilalas
Producer: Ken Gordon

The Resonance Test 8: Kelli Valade
filed in: food and beverage

About the Author

  • moreau lee
    Lee Moreau

    Lee Moreau is a Principal at Continuum, a global design and innovation consultancy. An architect and strategist, Lee combines a unique capacity for complex-systems thinking with a deeply empathic perspective, which he uses to critically engage and re-imagine the contemporary world.

    Through research, analysis, and imagination, Lee helps Continuum’s clients understand their entanglement within their own complex set of cultural, material, and economic circumstances. Lee has led service design projects for a diverse group of clients that blur the boundaries between content and experience.

  • Gordon Ken
    Ken Gordon
    Content, Conversation, and Community Strategist

    Ken makes Continuum’s work visible to the necessary people. He creates superlative content, works with colleagues to do the same, and employs social networks to share it widely.

    A card-carrying humanist, Ken co-founded QuickMuse, the improvisational writing website, and JEDLAB, the Jewish education community. He has written for, the New York Times, and many other pubs.

    Ken has an English degree from the University of Massachusetts at Amherst and an MA in English from the State University of New York at Albany. He framed both diplomas long ago, but can’t seem to find them now—a fact he considers all-too-human.