Media Tech Summit: Turning Data Into Action

Date: September 9, 2015


Journey Mapping Workshop

Speaker: Chris Michaud, VP, Global Client Engagement; Anthony Pannozzo, SVP, Customer Experience & Service Design

  • Michaud Chris
    Chris Michaud
    Head of EPAM Continuum

    Chris leads EPAM Continuum, focusing externally on how the world, the market, and our clients’ needs are evolving. He collaborates closely with clients to devise a plan for how human-centered design and innovation can help them succeed. Bringing a keen understanding of the challenges businesses face, he’s focused on bridging the innovation gap between business strategy and stunning design execution.

    With more than 10 years at EPAM Continuum, Chris has collaborated with industry-leading clients including American Express, Covidien, Intercontential, Ford, L.L. Bean, Nestle, P&G, Samsung, and Unilever.

    Prior to joining EPAM Continuum, Chris worked at GE, where he completed their Technical Leadership Program. Chris holds a degree with high distinction in chemical engineering from Worcester Polytechnic Institute.

  • Anthony Pannozzo